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No matter how much you hate it you can't change it. Just because you can't help a friend all that much doesn't mean they don't appreciate the help your giving to them now. Always look at it a certain way. When all you can do is be there for someone, then be there. Listen to them. Take what they have to say about there problem to heart. Try and give them advice.
When everything you do doesn't seem to be of much help then try and offer more help. If you can't then jut give them the bet advice you can. When you can't do that just tell them "I'm sorry, but I don't know what to say anymore." If something pops into your head about the situation then let them know. Don't keep your thought to yourself.
When you need to talk to someone to relieve some sadness, and/or anger, and no one is on that you trust enough to tell them then jut try and wait. If you can't wait then do what I'm doing and write it out, and when someone does come on that you do trust enough to talk to then tell them also. Its good to give someone the chance to lean on you, and to have someone you can lean on. That way you won't be all that saddened about it.
Just take things bit by bit. Don't take it all at once or you might just fall into a depression. When you feel like you can take it all at once take it slow. Don't rush into it, or you might give the worst advice. Try and remain patient, and calm.
If the person your helping is very upset, and your angry at the whole situation try to control your anger. Try not to let them know your angry because that will only make them even more upset. Try not to cause the person anymore pain than they're already in. If you want to punch something try your hardest not to. Why? Because if the person were to find out they would be EVEN more upset than they already are. Then you'd feel guilty for causing them more pain. The whole situation would only become worse at that point in time.
Once everything is settled then you can find some way to release your anger. Weather it be punching something, yelling at something, screaming into your pillow, or just simply thinking of the most peaceful place you can while taking slow deep breaths. Just simply find some way to release your anger.
Now, if your not angry anymore and your still saddened then find away to release at least a little of the sadness. Weather it be crying silently, crying where everyone can hear you, pretending that nothing even happened, or just holding out until someone you trust gets on so you can release the sadness.
You may have your own ways. Whatever your ways are to release anger, and/or sadness be sure to use them. It will help you in the long run. Such as when you have to help the same, or another person with there problem.
Just remember this the next time you have to help someone. It will help you a lot. Maybe it'll even make you a better person.